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I just wanted to share with you how happy I am with the service Mediacom provides. I have internet through Mediacom and it is the best I have ever had in the state of AZ for the past 23 years. Tops CenturyLink and Cox. Not only is the service excellent but their customer service phone line is exceptional. Thank you Mediacom.
Good afternoon Elizabeth,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. Since you’re happy, we are even happier. We are glad you think the internet service we provide is excellent and that our customer service team is exceptional. The kind words mean a lot to us since these are things we strive for. If you have any problems at all, please don’t hesitate to reach out to us. Have a wonderful week!
Thanks,Christian
We absolutely love Mediacom. Their prices are lower than compared to satellite and that even includes after the ”new customers” deals you get with anyone. You may think you’re getting a good deal going somewhere else, but dollar for dollar, after those “deals” are up, Mediacom prices are still lower. Reliability is a solid 99.99%. We rarely had any issues. If there was an outage, services were back on very quickly.
Good afternoon Jeffrey,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are really glad to hear that you’re satisfied with our service rates and that you enjoy the services. If you have any problems at all, please don’t hesitate to reach out to us. Have a great day!
Thanks,Christian
Mediacom was what we’ve always had in my house. Me and my hubby separated, and I called and got it turned back on in my name. I had some issues with them that I wasn’t happy with at first but we finally got that resolved last month. When the guy came, turned it on and hooked it up, it was $180. So, I gave him $80 in cash, and then I used my debit card from my work that my paycheck was on. They lost the debit card payment and they couldn’t find it. So, they kept billing me for three months and I was getting frustrated with them. Finally, I found some of my paperwork from when the guy came and installed everything. I found the reference number and they still couldn’t find my payment. I don’t know if they ever found it but it was taken out of my account.
I have no way of getting any printout with my debit card. I can get online and see the payment was taken but there’s no information to tell them what number they applied it to. Last month was the first one that didn’t have that extra payment on it. Everything was good with their customer service. They were nice to me whenever I called and asked them why it was still on my bill. They were professional and friendly with me whenever I talked to them so it wasn’t bad a deal where I had to scream at them. They promised they were trying to find it and they would get it taken care of, and they did. I got the Wi-Fi from Mediacom and installing it was easy. All the rep had to do was bring me a new box, put it in, activate it and he was done. It didn’t take him 10 minutes, so it was an in and out deal. I had to reset my box one time but other than that, I didn’t have any issues.
View moreGood morning Becky,
Upon looking at the account, it looks like all issues have been resolved since 01/24/19. If you need more detailed information you can always call in, we can private message you, or we can call you when you’re available. We do want to thank you for your valued Mediacom business as it is greatly appreciated. It is always great to hear that our customer service representatives have been nice and professional since that is what we strive for. If you have any further questions, concerns, or service issues please don’t hesitate to reach out to us. Have a great day!
Thanks,Christian
I’ve been with Mediacom since 2001. All the other cable and internet companies here suck and Mediacom is just the better of the worst of all evils. I have usage issues every single day. My son is in high school and he has a tablet to do his homework so when the internet is down, he has to go to other people’s houses to do his homework. I've called and I’ve had them come out four times this year. And usually when the techs come in, they don’t tell me what’s going on. They'd just go down and say that everything is fixed and then they leave. They made me feel like I’m in the wrong. They made it seem like they’re coming in for no reason and I don’t know if they’re putting that on the paperwork.
Initially, the techs said the problem was the box. So, they kept swapping out boxes saying that was the key, but it wasn’t. The problem is outside of my house in the cable somewhere and it is getting jumbled up. The problem is usually the wireless internet, not the cable. We get Netflix and we can never get on Netflix because our internet’s down. We don’t even watch Netflix anymore because when my kids watch a TV show, the internet would drop halfway through so they'd get pissed and then they'd blame me. One tech told me that I had to get rid of my TVs so that my internet would work better. But we only use three and I only have one box. So, I only get the stuff that I pay for on one one TV only. The other two only get the basic things. I went to the office and told their rep what their tech said and she laughed. Those are the kind of techs that are sent into my home. They have no clue what they’re doing. There are some really good ones though.
Nevertheless, they have really good people that work for them and they really help. They know that there are issues and that the service is not always perfect. When you go into their office, they are super understanding and they would say, 'We get it.' I know it’s not their fault. I just don’t like paying money for things that should work properly but aren’t being fixed. The cable is just too expensive. I’m a single mom and I’m paying 150 a month for both internet and cable which is crazy. I wouldn’t mind paying it but it consistently have problems and I got tired of calling so I just left it. If it works, it's okay, if it doesn’t, it's okay too.
View moreGood morning Jennifer,
Thank you for your review and longtime valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you might be experiencing. We are not seeing any completed service calls this year. The last one that we see was completed on 08/15/18. Would we be able to setup a service call for you to diagnose the issues you’re experiencing? We look forward to hearing from you.
Thanks,Christian
We’ve been a customer of Mediacom Cable for a long time and our experience with the company has been good throughout the years. Back at the time, I didn’t think all of the other internet or cable providers were available and I didn’t know anything about them. My husband is 89 and I’m 86, we don’t have a computer, our phone is with AT&T, and we have just the regular program for the TV that we watch, but the cost of the service has just gone up to $110 for us. On the other hand, my son and his wife have a computer and they have the TV, their phone, and the internet on the same program with Mediacom, but they only pay 130 something. So, it seems to me that for what we get, it's is getting to be very expensive for us.
The cost has gradually gone up. Also, one thing they do that I don’t agree with is that the service fee went up to $105 and there was no notice that it was being raised. Then just recently, with the last bill, it went up to $110. I don’t think it’s a good practice to raise a person’s bill with no explanation. Other than that, the customer service interactions that we’ve had with the representatives were good experiences. Everything was fine and everything went well.
View moreGood morning Connie,
Thank you for your longtime valued Mediacom business as it is greatly appreciated. We are glad to hear your experience has been good with us. We do apologize about any rate increases. We try to keep our rates as low as possible but it is difficult to do so because of programming costs, re-transmission fees, maintenance expenses, and the increases of taxes/surcharges. Rates will step up annually until a bundle or package reaches full price rate. Any other increases should have been noted in the last 1-2 billing statements. Also, when you bundle with more than one base service, service rates are lower for a 12-month period but after that it will increase. We hope this information helps and please reach out to us to see if we have any available offers to help lower your service rate. Have a wonderful day!
Thanks,Christian
Mediacom has provided my family with internet service for about 5 years. Up until about 3 weeks ago, I have been satisfied with it then the company has been weird. Our area was totally devastated by Hurricane Michael. Like all the area Utility Companies (electric, water, phone, and internet) they got things working again within ten days of the storm. I was quite impressed with this response. Mediacom had things working within 3 days of electrical power being available. Granted service was intermittent but as time went on it was getting more and more stable.
Then three weeks ago it went off completely, no signal to our house. The line was dead at the “tap”. I contacted Mediacom and they sent reps out right away. These local guys determined it was “dead at the tap”, and was something they could not fix and put in an order with some other department of Mediacom which got approved. Since then I haven’t seen anyone in our neighborhood working to fix this problem, nor can I get anyone at Mediacom to give me an expected time to fix. When I call or chat the representative empathizes with my frustration and that the technicians are working to solve my problem. Since I don’t see any worker here I have my doubts. All the people I interface with are nice and supportive, but have no information about when my service will be restored. We have been trying to upgrade our service to include TV and phone, but that didn’t happened due to the intermittent service.
View moreI live in the Centerville Lofts and they had the system set up for Mediacom when they built the building. Mediacom is all they will allow us to have and we cannot have any dishes attached to the building. I've had Mediacom before and I've never had any problems with it. So this recent time, I called and told them that I wanted the TV hooked up to Mediacom. They set up a time and a tech came out and hooked it up. For some reason, I have a control board in the laundry room and when he came to do things, he had to go in there and flip some switches. I don't know what it was about but all I do now is turn it on, watch my programs, then turn it off.
I have all three services, the TV, phone and internet but and I do not have a telephone. So, when the phone calls come in on it, I just get the numbers at the top ‘cause I use a separate phone and I have the internet which I said I just finally got it hooked up. I've been trying to do it and I couldn’t do it. Since they came out and hooked the services up in February, I don’t have a telephone and I have not been able to use my computer because I couldn’t get it to work right. So, I've been paying for something I haven't had.
I have the basic cable and I'm thinking about upgrading it to the family system in a month or two because I haven't had movie channels. I like the fact that ION TV and Heroes and Icons got a day full of just one program and they show different episodes. Heroes and Icons also show JAG, which is my favorite program, on Wednesdays. If the TV doesn’t work then I'll be screaming. My health was going downhill and if anybody does something and I don’t like it, they'll hear about it before I was too short not to. If the system has a problem and it's being provided, then fix it or take it out.
Then this morning, one of my neighbors told me that her bill went up because they charged her for Starz. I told her that when one gets hooked up to Starz, they are given a three months trial period. She said that it was six months and she didn’t know about it. I then said that nobody told me I had Starz. So, if it comes up on my bill, I'll be calling somebody because I wasn’t told and I don’t like paying a TV channel which I wouldn’t have been watching because it's movies.
I didn’t mind paying for the computer because I knew I eventually would get it hooked up. I have had several friends trying to help me do it but I still couldn’t get it hooked up or to do anything. So, I called in and a tech came out the day before yesterday and he worked on it for quite a while. He worked on the computer, the TV, and other stuff and got those all set up so that I can use them. I had to put in my email as well and I had trouble doing that, but we finally got it done. Now, I've got to put in my address books and a few websites that I'm going to be using.
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I have not been able to use On Demand since September. I cannot start a program. If I do get started, most of the time it will kick me off in the middle or the loading sign will come on and stay on in the middle of the screen. At the moment, on the left bottom screen, where the title of the program usually is, it does not give the program. Several technicians have come out to check and change, but nothing has changed. I also find the cost rising all the time to be very frustrating. I have been a customer with Mediacom for over 25 years and am not sure how much longer I will stay with them.
Mediacom apologies for the video on demand not working for you. We have an outage for VOD. Company Wide - TIVO VOD - Video Content Group advised of an intermittent company, wide outage impacting IP VOD customer menu functions due to latency. TiVo has been engaged. Some customers may be periodically unable to view titles in the VOD menu. We would be happy to review your billing and see if we have any offers that would work better for you. Mediacom appreciates your patronage.
Warmest Regards,
Beverley Hiett
I love the service, however as a person who is disabled, I was to say the least somewhat disappointed to find out that Mediacom does not offer discounted rates for people who are disabled and on a very limited income. However having said that, I am happy to say that they were wonderful in working with me as far as getting my balance down to $0 while I paid off their initial hook up fees and deposit! The customer service people (with one exception) were very professional and helpful. I guess in my opinion that along with a discounted program, a waiver of installation fees or half price should be implemented for people who are disabled or seniors on a fixed income who need to stay connected. My phone and internet are my lifelines, and my wonderful cable service sometimes is my only means of keeping up with the daily news and having a little enjoyment during the day with their great program lineup!
Thank you for your feedback Justin. I am sorry that we don’t offer discounts based on disabilities, age, or income. We do offer a variation of packages depending on your needs and budget. We do have taxes and fees that go to your local, state, and federal government. We are also regulated by the FCC. So yes, we still have guidelines we follow. We always welcome our customers to call in and discuss pricing, we are always happy to look and see if there are any options that would save you money.
Thank you for choosing Mediacom.
Warmest Regards,
Beverley Hiett
I've had Mediacom since 2013 and I just canceled about 3 weeks ago 'cause they went up on my billing. All I have with them now is internet. What I thought I understood when I got it was not what came to be when I called to keep the rate lower. It was my understanding that if I called back, they would offer me a new special, and they did not. When I got it, they offered me a special with internet and cable. When it expired, I was not notified. The city was working on the road and they knocked down my mailbox so my mail hasn’t been delivered. The city said they were putting me up another mailbox, and they didn’t. I guess Mediacom sent me a notice saying that they were going up and I didn’t know it. I called to say, “Hey, why is it $178 now?” They said that my special was over and they would not renew it.
Mediacom was the only company available in our area at the time that was providing reasonable service. We've had them for about four years, and the first three years were pretty great. We had excellent service, and there were no issues at all. But within the last year, we had more issues. We moved to a different location, so we had a lot of trouble with Mediacom reaching us and with our service. We’ve had fiber-optic cable line run through our yard and two of our neighbors’ yards for a year now. And I’ve called them about 15 times in the last year to try to get it fixed. Within the last two months, we’ve seen people out here trying to fix it. It’s still not completed. But whenever I do call, the customer service reps are always pretty friendly and they try to help out as much as they can. The local guys here are always pretty friendly too. It’s always someone else that causes the holdup.
Thank you for your feedback. I am glad to hear you cable is now buried. There are a couple of factors that would have delayed the install of a pedestal. We also are glad to hear your services are now working properly. Thank you for your patience in this process and for continuing with Mediacom as your service provider.
Warmest Regards,
Beverley Hiett
I had an older modem that just wasn't working very well, I called Mediacom and decided to rent one from them. I got it within just a couple of days and it works great. And whenever I have to call them for an issue they are very polite and quick to take care of my issue. I would recommend them to anybody in my area :)
Thanks again for the great service!
We are glad to hear you are enjoying your services. Thank you for the feedback we do appreciate it. If you are going to refer friends and family, we do have a referral website that you can use https://mediacomcable.com/referral/. Please be sure to read the instructions. We want to thank you for your patronage with Mediacom.
Warmest Regards,
Beverley Hiett
I moved into an area where Mediacom seems to be the only option for decent high speed. I ordered 1000mbps service. From the first day it was unreliable. Modem would reset itself every so often, and the speeds fluctuated from 200-900 mbps on their own network. After several service call, including one where I was flat out treated like garbage, I got a tech who listened, stuck with the issue and worked with me. You see, I am knowledgeable in the world of networking and did my research as to how Mediacom carries data for their 500 and 1000 service. Through a crappy OMFD implementation.
After we got the modem resets solved, I ran scripts and network monitoring for 4 days to catch any more resets and to monitor speeds not only on Mediacom's internal network, but to external networks like AT&T, Sprint and Comcast in Dallas, NYC, Chicago, and Los Angeles. While my service was provisioned for 1000mbps, on an average I saw 450mbps across their own network. Externally, on the real internet, I saw an average of 175-200mbps. After I had my service re-provisioned for 200mbps to get off the OMFD channel and onto the 16x3 DOCSIS channels, I saw a steady 250mbps both on their internal and external networks.
The bottom line is Mediacom is using OMFD instead of other avenues to carry their high speed traffic and it doesn't work. Additionally, I researched the topic further on the web and located more than 2 dozen people who all had the same issue as mine. Multiple service calls always yielded a 'I have no idea' and many of those people left Mediacom. If you have ordered 500-1000mbps service from Mediacom, ensure you are getting what you paid for. If not, consider dropping to the lower tier of service so that you do, and so that you get reliable service. As for me, I requested some compensation with my downgrade. Their solution was to just make me pay for 200mbps service for my first month. Never mind the 12 hours I had to take off of work to be here for them to fix a problem they couldn’t fix. If I had another choice, I would leave.
View moreI do apologize for the problems you've had with your internet service. I am glad the last technician you spoke with resolved your internet problems. If you are still having concerns, please contact us at any time. I also apologize if you weren't treated with respect and dignity. We do appreciate your business.
Warmest Regards,
Beverley Hiett
When I had a problem with my menu, they walked me through the problem and told me how to fix it. They had me turn my Wi-Fi off and then reboot it. Anyway, with their guidance, I was able to fix my menu problems.
We are always happy to help. Thank you for the wonderful review. In the world we live in people get negative comments, but few to positive. We want to thank you for taking the time out of your busy day to let us know we are doing a great job. Thank you for being a valued customer of Mediacom.
Warmest Regards,
Beverley Hiett
In our apartment, we don’t have any other option apart from Mediacom. I got their number and called them, booked an appointment, and they were here the next day. The technician was smooth. The installation was like very few minutes job and it worked. The only thing was that I had an existing D-Link modem and they said that would not work. I didn’t know the reason why. It was working previously in some other location. They said that I needed to rent a modem so I did that.
Also, Mediacom's price is much expensive from where I came. I feel like after ten months, they increased the price. Since there is no other option, if they can reduce the price, people will be happier and they’re gonna go for the higher package. They can satisfy their customers. But other than that, everything was fine. The speed is okay. Sometimes, I see some lag. Then I need to do a speed test in my browser to see what’s the speed and other things. Customer service is pretty good as well. Each time, I got the necessary answer whatever I intend to call.
View moreThank you for your feedback. I reviewed your account and show that you hooked up your own personal modem. Sorry for the confusion. We can also send you a prepaid return label for the modem you were renting. You are always welcome to call and check on pricing and see if we have different offers for you. We appreciate your business.
Warmest Regards,
Beverley Hiett
Mike assured me of the exact amount owed allowing me to correct a payment showing in our checkbook in error by my husband who is not in good health at this time. We were very pleased with his understanding of my problem.
Thank you for your positive feedback. I will forward your compliment to Mike's superiors. We always want you to feel welcome when you call in for assistance. Mediacom wishes your husband a speedy recovery. We do appreciate your business.
Warmest Regards,
![Mediacom Mediacom](https://commcenter.mchsi.com/files/mediacom/faqs/docs/images/ondemand1.jpg)
Beverley Hiett
Email is horrible. Very disappointed with email. Very unpredictable. We have been with Mediacom for years and the service is terrible. The only reason I haven’t switched is because it would be a huge hassle with how long I’ve had my email.
Thank you for taking my call today and giving me the opportunity to assist you. I am glad to hear we have your iPhone set up to send and receive emails now. I do apologize the issue was not resolved for you on the first occurrence. Mediacom appreciates you patronage.
Warmest Regards,
Beverley Hiett
Overall, I am quite satisfied in my experience with Mediacom, both from a technological standpoint and also with the overall excellence of the service I have received from the people I have interacted with. The main issue I have with Mediacom (along with many other companies I have to do business with) is the persistence of an avaricious ethic that shows no signs of abating.
A case in point: A month or so ago, I noticed a small increase in the amount Mediacom was due (less than 2.00 IIRC). When I called to inquire what the cause of the increase was, I was informed it was due to a hike in the amount customers were being charged for modem rental. I found this of great interest since I had been paying the same amount to rent the same modem I have had for a year now. Although the modem installed is quite excellent, it doesn't do anything more than it has done for the past year, thus I don't see the need to increase the load on my budget any further.
I did recently decide to upgrade my service with Mediacom in spite of this uncalled-for pocket picking. Look, I don't live in a vacuum or an ivory tower. I understand and accept that businesses exist to make a profit. So be it. I wonder though when enough will be enough?... Or will it ever? I await your response, Mr. Commisso, though you'll forgive me if I don't hold my breath while I do.
View moreWe do apologize for the cost increase. It was posed on your 03/18/19 billing statement. Effective with your next bill your Modem rental rate will increase by $1.50 per month to $11.50. The decision to make price adjustments is always a difficult one. However, our operating expenses, are escalating at a pace well more than inflation. We do offer a purchase offer of $199.00 for the modem. This would eliminate your $11.50 per month rental fee. We do appreciate your business.
Warmest Regards,
Beverley Hiett
I enjoy the speed. Tucker recently provided service and did a great job. He was very congenial and it was obvious that he knew what he was doing. I would definitely give him five stars. I'm sure he must be a valued employee.
Thank you for the accommodation for Tucker. We will be sure and forward your review to his manager. He can keep this in his employee file. At Mediacom we strive for customer satisfaction. It shows in Tucker's work. We appreciate you taking the time out of your busy day to share. Thank you for choosing Mediacom as your service provider.
Warmest Regards,
Beverley Hiett
Everything is great, I failed to inform technician to setup TIVO in other room but that just means I will be requesting another visit from Mediacom to fix the setup of the additional TV at a later time. Thanks for everything.
I reviewed your account and I do see that you did add the 3rd Tivo box. I do apologize we didn’t get everything taken care of on the first visit. Thank you for taking the time out of your busy day, to let us know you are pleased with your Mediacom services. We do appreciate your business.
Warmest Regards,
Beverley Hiett
I'm really struggling with how to use more than one remote, getting On Demand set up. Is there an online manual? The technician hooked up the system but didn't review how to operate it. Or are there tutorials on Youtube?
I’m sorry to hear you are having problems with your cable tv service. Mediacom is working on the video on demand service. If you are having issues with latency and periodically unable to view titles that is a problem we are working on. We should be able to help you over the phone with the remote. If you go to mediacomcable.com and click on our support link and type DVR in the search bar. It will give you different links that will help you with learning the features of your DVR. Mediacom appreciates your business.
Warmest Regards,
Beverley Hiett
I have had an orange, temporary cable for 6 months. It is a hazard as it impends cutting the grass. I called Mediacom three weeks ago and learned that the order was closed. The rep and her supervisor called the cable company that buries the wire. I am still waiting.
Mediacom apologies that the cable has not been buried. In the area that you live in we do stop burying cable from November to April. When the ground is frozen, we wait. Once thawed we start working the accounts where the cable has not been buried. I will follow up and make sure the cable is taken care of for you.
Warmest Regards,
Beverley Hiett
I am very happy with my Mediacom service. I have no plans to change my server. I constantly recommend Mediacom to friends and family. I also like the new voice control remote. When I have a problem I receive excellent help in getting it solved. I do not like talking to the Philippines as they do not always speak good English.
Thank you for your 5 Star review and being a loyal customer. If you are referring friends and family don’t forget about our referral program, https://mediacomcable.com/referral/ . I’m sorry you have had a language barrier with our offshore call center. We strive to keep our centers available to you 24/7. These centers help us during the day with our over flow of calls, and are awake the hours our USA representative are home getting ready for the next day. Mediacom appreciates your business.
Warmest Regards,
Beverley Hiett
I like Mediacom. I think they should have a cheaper rate for people that don't use very much data. I have been with Mediacom for a while and I think based on my data usage they should have a plan for people like me.
Thank you for your feedback. I did review your account. You are in the cheapest package price we have available for internet service. The plan you have is for customer’s that are using under 150 GB of data. With more customers streaming and online gaming the demand for data is on the rise. You are always welcome to call and check if we are offering any changes in pricing. We appreciate your patronage.
Warmest Regards,
Beverley Hiett
The lady was friendly, positive and experienced in getting my wifi back up. Management material. Had me check modem, Then explained what was happening in the checks of my outage. Have always had court-est people handle my calls to Technical Service at Mediacom. Mediacom rates 5 *****.
![Mediacom On Demand Channels Mediacom On Demand Channels](https://mediacomcc.custhelp.com/euf/assets/images/kb/iguide/r32_access_on_demand.png)
Mediacom wants to thank you for taking the time out of your busy day to let us know, we are doing a good job. We work hard every day to improve business. We are glad you noticed and thought enough to let us know. We appreciate your loyalty.
Warmest Regards,
Beverley Hiett
Andy was friendly, professional, and competent. We appreciated him coming out so quickly and keeping to the schedule as promised. We were also pleased with the person we spoke to on the phone and how quickly we could start work on the issue.
Mediacom wants to thank you for taking the time to let us know our staff is taking care of our customers. We will forward the compliment, to their supervisors. We are pleased you are happy with your Mediacom service. Thank you for taking the time out of your busy day to spread the joy.
Warmest Regards,
Beverley Hiett
He was very polite and fixed the situation quickly. He even showed me how I could do it myself if it should happen again. He labeled the connections for me. He never treated me like a senior and showed total respect. Wish I could get him if ever I need someone in the future.
That is what we like to hear. Thank you, we will forward the compliment to his superiors. Education is power. I am glad he showed you how to do it yourself, if it would happen again. We appreciate your business. Thank you for choosing Mediacom as your provider.
Warmest Regards,
Beverley Hiett
I have to reboot my WiFi box at least 5 or 6 times a day because I lose signal. Even my 6 year old knows what to do when we lose signal because it happens so much. I’ve been with Mediacom for 4 years and I don’t feel the prices or service is any better...
If you are resetting your modem 5-6 times a day for it to be operational there is a problem. It looks like we haven’t had a technician to your home to isolate your intermittent internet issue. If you can please call in to Mediacom customer service, we would be happy to trouble shoot and schedule a visit for you. We can also review your billing.
Warmest Regards,
Beverley Hiett
I called to make an arrangement for my bill. I have never been 'scolded' for being late before. She informed me that my account had red all over it because I'm always late. She is correct, I have been and that's why I downgraded my service but still trying to catch up. She told me there is nothing she could do for me. Was not nice at all. She said she couldn't even let me talk to collections because they couldn't help me either. Very disrespectful. Mediacom is expensive, I know that and so do others but I do my office work at home and it's the best. Want to catch up on bill and keep it. That service rep clearly wanted no part of my business. I believe she just wanted me gone. I did call and ask for collections after that. Told her my issue and was treated with respect even though I couldn't pay at that time. Plan to work on catching up and getting services back on shortly.
We do apologize, even though you are behind on your billing that is no excuse for us to be disrespectful to you at all. We should be treating all our customers with respect and dignity. I am glad the 2nd representative you spoke with was able to assist you. Unfortunately, like any business there is point where we cannot extend any further if payment arrangements are not met. We do appreciate your business.
Warmest Regards,
Beverley Hiett
Pretty reliable and great speeds given the alternatives of 20Mbps (Mediacom download 47.03 Mbps, upload 14.31 Mpbs). However, there are some times it drops for a few seconds as I have trading software that needs continuous connection. Also, I don't appreciate how MC gives you one quote on services and ups the price each year.
We lose service almost every week, either phone, internet, or TV, sometimes all three. The price has gone up considerably since we got the service. We were supposed to save money by combining all three services, but now we are paying as much as we did before. Not happy, would not recommend.
Thank you for speaking to with me today and I do see Mediacom has been working in your area starting around 05-27-19. Per our conversation I adjusted for the days that we show reported outages. If you would like to call back to us, we can look at your billing, and see if there is a different plan that would reduce your cost. We do appreciate your business.
Warmest Regards,
Beverley Hiett
Mediacom has got to be the worst there is as far as television service goes. I have problems at least 3-4 times a year and the cost for the service is outrageous. Customer service is not too bad but all they are there for is to sell you more services and set up appointments to fix things. They claim that for interrupted services you’ll be reimbursed but getting that is like pulling teeth. It cost way too much and I would never recommend them to anyone.
Thank you for taking my call today and taking my advice to upgrade to the new Tivo package. It is less than what you pay now, and you will gain a faster internet and Showtime. Purchasing your modem will save you on your monthly rental fee and it comes with a 1-year parts and labor warranty. We also addressed if you had any issues with your services and you stated none at this time. Please never hesitate to call the quicker you call the quicker we can help with a resolution. On behalf of all our Mediacom staff, we do appreciate your business.
Warmest Regards,
Beverley Hiett